Returns & Exchanges Policy

We want you to love your Everything Preschool order. If something isn't right, here's how returns and exchanges work.

Return/Exchange Window
Returns and exchanges must be initiated within 30 days of the delivery date. Requests submitted after 30 days will not be accepted.

Condition Requirements
To qualify for a return or exchange, items must be:

• Unworn, unwashed, and unused
• In original condition with all tags attached
• Returned in the original box/packaging — including shoe boxes for boots and clogs, and any inner packaging for jackets, pants, and toys
• Free of odors, stains, pet hair, or signs of wear (including outdoor use — mud, grass stains, or scuffing on soles)

Items returned without original packaging, with damaged packaging, or showing any sign of wear or use will not be accepted and will be shipped back to the customer at their expense.

Non-Returnable Items

• Toys that have been opened or removed from sealed packaging (for hygiene/safety reasons)
• Clogs, boots, or jackets with visible wear on soles, tread, or fabric
• Final sale / clearance items
• Gift cards

Footwear-Specific Note
Boots and clogs must be tried on indoors on a clean surface only. Any sign of outdoor wear (dirt on soles, scuffing) will void return or exchange eligibility.

Return Shipping
Customers are responsible for return shipping costs on all returns and exchanges.

Restocking Fee
No restocking fee.

How to Start a Return or Exchange
Contact tameka@everything-preschool.com with your order number, reason for return, and (for exchanges) the size/color/item you'd like instead. Once approved, we'll send return instructions.

Refunds
Once we receive and inspect your returned item, refunds are issued to your original payment method within 10 business days.

Exchanges
Once we receive and inspect your returned item, we'll ship your replacement item at no additional cost (excluding the return shipping you covered to send the original back). If the new item costs more, we'll invoice the difference; if it costs less, we'll refund the difference.

Damaged or Defective Items
If your item arrives damaged or defective, contact us within 5 days of delivery with photos, and we'll arrange a replacement or refund at no cost to you — return shipping is waived in this case.